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ODC / BOT — Build Operate Transfer

BOT — Build Operate Transfer

TSIT takes complete ownership of the offshore setup — operations, governance and SLAs — then transfers the centre to you.

Largest ODC built (telecom)
400+
Retention across a BOT cycle
90%+
Cost savings delivered
20%
Typical time to handover
<24 mo
Overview

What this covers

Under the Build-Operate-Transfer model TSIT takes complete ownership of the offshore setup: managing operations, establishing governance frameworks, defining SLAs and providing continuous operational support. Once the centre is stable, the team, process and operating knowledge transfer to you.

Capabilities

Services provided

  1. 01

    Recruitment & onboarding

    Sourcing, hiring and onboarding the ODC team against your target operating model.

  2. 02

    Payroll management

    Full payroll administration for the offshore team throughout the operate phase.

  3. 03

    Statutory & compliance

    Statutory filings and compliance obligations handled locally, plus legal and regulatory support.

  4. 04

    Dedicated seat infrastructure

    Dedicated seats, facilities and secured infrastructure for the centre.

  5. 05

    Operational support

    IT, HR and finance support functions running behind the delivery team.

  6. 06

    Governance framework & SLAs

    Governance framework, defined SLAs, management support and business continuity planning (BCP).

Process

The three phases

  1. 01

    Build

    Location, entity, facility, recruitment and delivery process established against your target operating model.

  2. 02

    Operate

    TSIT runs the centre — delivery, management, governance and support — until output is at a working steady state.

  3. 03

    Transfer

    Team, process and operating knowledge transfer to you, typically inside 24 months and with minimal attrition.

Technologies & tools

Skills onboarded

  • Java, Frontend, Backend, Full Stack
  • UI/UX, Figma, Adobe Illustrator
  • AngularJS, React JS, React Native, HTML5, CSS3
  • DevOps
  • .Net, SharePoint, PHP
  • Manual, Automation & Selenium testing
  • SAP S/4HANA, SuccessFactors, functional roles
  • Salesforce architects, consultants, developers
  • Oracle, MS SQL, MySQL, NoSQL
  • Machine Learning, BluePrism, Android, iOS
Outcome highlight

Case studies

  • Telecom — 400+ resources (completed)

    Software engineering, cloud, DevOps, QA and network skills. Seamless transition and aligned culture; team transferred after 24 months with minimal attrition.

  • Financial services — 250+ resources (ongoing)

    BAs, scrum masters, AS400, QA and Java full stack. Fast scalability with consistent velocity, smooth knowledge transfer and UK timezone support.

  • Retail — 200+ resources (completed)

    Full stack development, data engineering, SRE and project management. 20% cost savings with 90%+ retention throughout the entire BOT cycle.

  • Sports / lifestyle — 150+ resources (completed)

    UI/UX, mobile, ERP, DevOps, QA and data science. 30% faster delivery and successful handover in under 24 months.

  • Insurance — 100+ resources (completed)

    UI/UX, QA, cloud, API and support. Integrated with the core business, zero-downtime BOT transition and BCP ensured.

Tell us what you need delivered.

Send the scope, the timeline and the model you have in mind. We will route it to the practice that owns it.

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