Salesforce delivery built around industry outcomes
Salesforce programs are shaped by industry: customer 360 and quotation lifecycle in telecom, pricing automation in manufacturing, omni-channel and marketing automation in retail.
- Industry solution sets
- 6
- Delivery guardrails applied to every program
- 8
Where it started
Salesforce programs stall when the platform is configured generically, leaving industry-specific pricing, quoting and service processes to be retro-fitted later.
How we ran it
- 01
Start from the industry process
Telecom engagements begin with customer 360, pricing strategy and quotation lifecycle management; manufacturing with ERP integration and pricing automation; retail with omni-channel experience and marketing automation.
- 02
Apply delivery guardrails
Every program runs against the practice's eight delivery guardrails, so scope, data and release discipline are set before build starts.
- 03
Automate around the core
AI and automation are applied to the processes surrounding the Salesforce core rather than replacing platform capability.
Run the same play on your estate.
Send the scope and the constraint you are working against, and we will route it to the practice that owns this work.