Cross-functional AI agents across sales, hiring, legal and support
Agent deployments across commercial and back-office functions raised throughput in qualification, screening, contract review and customer support.
- Lead qualification speed
- 3×
- Recruitment screening throughput
- 5×
- Less contract review time
- 80%
- Call deflection rate
- 70%
Where it started
High-volume judgement work — qualifying leads, screening candidates, reviewing contracts and answering repeat customer questions — consumed specialist time without adding differentiation.
How we ran it
- 01
Pick the use case by volume and repeatability
Agents were targeted at functions where volume was high and the decision pattern was consistent enough to be measured against an agreed outcome.
- 02
Keep a human in the decision
Each agent handles preparation and first-pass judgement; the specialist keeps the final call, which is what makes the throughput gain safe to accept.
- 03
Measure against the baseline
Every deployment was assessed against the pre-agent baseline for the same function rather than against a generic benchmark.
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